Below are answers to frequently asked questions. Many customers have questions about ordering, payment, artwork and delivery. We provide these questions so you can receive quick answers to the most common questions. Please feel free to call or email us if you have additional questions.

Can you print 4-Color process artwork?  No. We only print spot colors. We ask that you limit the spot colors to 4.  However, we are happy to provide an opinion if you artwork has more than 4 colors. Just send the artwork to the Sales Department with your request.

Can I order less than the minimum amount shown for each product?  The minimum quantity displayed on each catalog page is the lowest amount you can order for that product.  You cannot order less than the minimum amount shown.

Does the set-up charge apply to every order?  Yes, the set-up charge of $30 per imprinted color applies to every first order. Reorders are charged a $25 set-up charge per color per reorder.

Our pricing includes a one-color imprint. For additional imprinted colors, please add $0.35 per color per shirt per order, plus an additional set-up charge per color.

When printing onto colored t-shirts, a Flash backing is required to prevent the dark fabric color from showing through the silk-screen imprint. There is an additional charge of $0.30 per color per piece for this Flash backing.  Once we review your artwork, we can tell you if the flash back is necessary.

Can I order a sample?  We provide free samples of randomly printed t-shirts. These samples are provided so you can see the quality of the shirt as well as the printing/embroidery. Although the sample is free, you will have to pay for the shipping of the sample to your location. You can order samples of multiple style numbers for review. We do not provide samples using your artwork.

What is the lead-time for production after payment has been provided?  The lead-time for printed t-shirts is 3 - 5 working days. The lead time for embroidered polo shirts is 12 working days.

Do you offer RUSH service?  We do not offer RUSH service on apparel. Lead-times are mentioned above.

How do I place an order?  Orders are sent via email or fax. We do not accept verbal orders. Please visit the Ordering page to learn about how to place an order. Payment is required before we start production. We provide free virtual samples.

How do you ship?  We use UPS or FedEx, whichever is less expensive. Please send us your shipping address for a free freight quote. Please note that UPS charges extra for residential delivery.

Will you ship to Canada?  Yes, we ship to Canada using your UPS, FedEx or Purolator account number.  We do not ship prepaid to Canada. We are not responsible for any import fees or taxes.

Do you offer payment terms?  We offer credit terms for hospitals, schools and Government entities. A PO is required in order to start production. Please contact the Sales Department to see if your company will qualify for credit.

Do you offer discounts?  Discounts are achieved by increasing your order quantity.  Please contact the Sales Department if you have a large quantity order. Please specify the item number(s), shirt color(s) and quantity needed.

Do you accept credit card payment?  We accept PayPal, VISA, MasterCard and American Express. There is a 3% bank fee for credit card use. Please complete the Credit Card Authorization Form if you would like to pay by credit card.

Do I need to submit a resale form to avoid sales tax?  We only charge sales tax to Nevada customers. If your business if located in California and you intend to resell the t-shirts, please complete a California Resale Form.

How do you ship an order?  Generally, your order is shipped via UPS.  In some cases, we might use FedEx if the cost is less. We provide a freight quote for every order. We can also ship using your UPS or FedEx account number. We can only ship to the address on record for that shipping account.  We cannot ship third party using your UPS or FedEx number.

Are there PMS color match charges?  These ink colors are our standard colors if a PMS Color match is requested add $50.00 per PMS color.  PMS Color Match cannot be guaranteed on dark colored shirts.

What is a sew-out?  A sew-out is created from your artwork. We embroider your artwork onto a swatch of fabric. Once you approve the image of that embroidery, we can start production.

What is Flash backing for colored shirts?  Flash backing is the process to prevent the dark color of the shirt from altering the color of the imprint. Usually, you would need only one flash backing for the entire imprint. The set-up is $25 for the flash backing.

What are white colored shirts less expensive?  White shirts are more in demand and cost less to produce (no dye). Therefore, you will find the best deals on white colored shirts. However, colored shirts are often used to match the theme of the business or event.

What are the recommended care instructions?  Machine wash warm, inside out, with like colors. Only non-chlorine bleach. Tumble dry medium. Do not iron. Do not dry clean.

What happens if the shirts we receive are not printed correctly? This is rare. If this happens, the error is usually within the artwork and is out of our control. If the misprint is our fault, we will replace the shirts at no cost to you.  All misprinted shirts must be returned to our warehouse.